Customer Policy
**Dear Valued Customer,**
At psychedelictrippyhouse.uk, our Customer Policy Team ensures your shopping experience stays comfortable and efficient. We provide clear information about potential situations you may face and guide you on how to achieve the best outcomes.
Delivery Timing
ROYAL MAIL SERVICES handles our deliveries. While we strive to provide accurate delivery timeframes, we cannot guarantee specific delivery dates once carriers receive the parcels. Delivery times may extend, especially during busy holiday seasons or strikes. To avoid inconvenience, we recommend placing your orders in advance.
Please note that we do not issue replacements within 7 calendar days during standard periods and 10 calendar days during holidays or strikes. This policy helps us ensure that parcels are genuinely lost and not just delayed.
Missing Product
If you believe an item is missing from your package, record the unboxing process while clearly showing the label and contents. We do not accept claims about missing items without video proof, as this policy follows standard practices across many retailers. We recommend you document every order to avoid disappointment. To protect your privacy, send any video evidence through Telegram Messenger to prevent sharing personal metadata.
Replacement Policy
If you choose tracked delivery and we mark your order as lost or stopped, we will send a replacement at no extra cost. However, if the tracking shows “delivered” and you claim non-receipt, we will rely on the courier’s information unless you provide proof otherwise. In such cases, we do not issue refunds or replacements. If you select an untraceable delivery option, we do not offer replacements.
Return Policy
Due to privacy considerations, we are unable to accept returns at this stage of our business.
Refund Policy
Once an order has been fully paid and confirmed, refunds will not be issued unless it pertains to a replacement or a faulty product. If you receive an item that does not meet quality standards or is faulty, please contact our support team immediately. For items such as flowers, shake, or kief, the packaging must remain unopened. If you suspect that the product is underweight, please provide photos of the unopened package on a scale, along with the weight.
Sold-Out Situations
Occasionally, products may be oversold due to manual inventory management. We are actively working to automate this process. If you are affected by an oversold item, our management team will reach out to offer an alternative from our available product range. We kindly ask that you provide an up-to-date email address for communication.
Ensuring Your Privacy
To maximize your privacy, we ask only for a UK shipping address with a postcode—no real name needed. We recommend using an alias and an alternative email address. Our team packs your order in a discreet, smell-proof package using unmarked containers or envelopes. We keep your information confidential and never share it with third parties. We prioritize your discretion, accuracy, and confidentiality at every step.
If the points above don’t address your situation, feel free to contact us. Our support team will help you find the right solution. We appreciate your understanding of our store policies and encourage you to follow these guidelines to avoid any disappointment.
**Sincerely,**
The psychedelictrippyhouseuk Team
