Customer Policy
**Dear Valued Customer,**
At psychedelictrippyhouseuk, our Customer Policy Team is dedicated to ensuring that your shopping experience is both comfortable and efficient. We have compiled information regarding potential situations you may encounter, along with guidance on how to achieve the best outcomes.
Delivery Timing
Our deliveries are handled by ROYAL MAIL SERVICES . While we strive to provide accurate delivery timeframes, we cannot guarantee specific delivery dates once the parcels are in the hands of our carriers. Please be aware that delivery times may extend, particularly during busy holiday seasons or strikes. We recommend placing your orders in advance to prevent any inconvenience.
Please note that replacements will not be issued within 7 calendar days during standard periods, and 10 calendar days during holidays or strikes, to ensure that parcels are genuinely lost and not merely delayed.
Missing Product
If you believe an item is missing from your package, please record the unboxing process, clearly showing the label and the contents of the package. Claims regarding missing items will not be accepted without video proof, a policy that is now standard across many retailers. We recommend documenting every order to avoid disappointment. To protect your privacy, please send any video evidence via Telegram Messenger to avoid sharing personal metadata.
Replacement Policy
If you select tracked delivery and your order is marked as lost or stopped, we will provide a replacement at no additional cost. However, if the tracking status indicates “delivered” and you assert that you have not received it, we will trust the courier service’s information unless proven otherwise. At that point, no refunds or replacements will be issued. For untraceable delivery options, replacements will not be provided.
Return Policy
Due to privacy considerations, we are unable to accept returns at this stage of our business.
Refund Policy
Once an order has been fully paid and confirmed, refunds will not be issued unless it pertains to a replacement or a faulty product. If you receive an item that does not meet quality standards or is faulty, please contact our support team immediately. For items such as flowers, shake, or kief, the packaging must remain unopened. If you suspect that the product is underweight, please provide photos of the unopened package on a scale, along with the weight.
Sold-Out Situations
Occasionally, products may be oversold due to manual inventory management. We are actively working to automate this process. If you are affected by an oversold item, our management team will reach out to offer an alternative from our available product range. We kindly ask that you provide an up-to-date email address for communication.
Ensuring Your Privacy
To maximize your privacy, we only require a UK shipping address with a postcode—no real name is necessary. We encourage the use of an alias and an alternative email address. Your order will be dispatched in a discreet, smell-proof package, with unmarked containers or envelopes. We respect the confidentiality of our clients and guarantee that your information will not be shared with third parties. Your discretion, accuracy, and confidentiality are our top priorities.
If your situation is not addressed in the aforementioned points, please do not hesitate to contact us. Our support team is committed to finding the right solution for you. We appreciate your understanding of our store policies and encourage compliance with these guidelines to avoid any disappointment.
**Sincerely,**
The psychedelictrippyhouseuk Team
